Legal

Refund Policy

Effective Date: October 1, 2024 · Last Updated: June 1, 2025

Our promise

We stand behind our commitment to excellence. If we don't deliver the service you deserve, you have a clear right to a refund — no complicated terms, no fine print.

We believe in building lasting relationships with our customers through transparency and trust. This policy explains how we handle refunds for our software products and services.

1. Our Promise to You

Your success with our products matters to us. That's why we offer:

  • A free or discounted trial period for all our software products
  • A straightforward 7-day window to request a refund if our software doesn't perform as promised
  • Clear communication throughout the refund process
  • Direct support from our technical team to resolve any issues you encounter

2. Software Products

2.1 When Can You Request a Refund?

You're eligible for a refund when:

  • You encounter errors that significantly impact the software's functionality, and we can't resolve them within 30 days
  • You discover critical bugs that prevent the software from working as intended (we'll need details to verify)

2.2 When Refunds Are Not Available

To ensure transparency, refunds aren't available in these situations:

  • After the 7-day window has passed
  • For changes of mind after purchase
  • When issues arise from misuse or misunderstanding of features
  • For customized software solutions created specifically for your needs

3. How to Request a Refund

Getting in touch is easy:

  • Email us at hello@littlebit.in
  • Include your purchase order number and describe what's not working
  • Share any helpful details like screenshots or error messages
  • We'll review your request within 10 business days
  • If approved, you'll receive your refund within the following 10 business days

4. Service Cancellations

Life happens, and plans change. Here's how we handle service cancellations:

  • Cancel 48+ hours before your scheduled service: Full refund
  • Cancel within 48 hours: 50% refund to cover preparation costs

5. Service Dissatisfaction

If you're not happy with a service:

  • Let us know within 7 days of service completion
  • We'll either provide the service again at no cost, or offer a partial refund depending on the situation

6. Processing Refunds

Refunds will typically be processed through your original payment method. If you have concerns about a refund decision, please reach out to our customer support team — we're here to find a solution that works for everyone.

7. Changes to This Policy

We may update this Refund Policy as our services evolve. Check back occasionally to stay informed about any changes.

8. Contact Us

Questions? We're here to help.

Email: hello@littlebit.in